Austin Dryer Repair Pros ("we," "us," or "our") operates the website located at https://dryerrepairaustintx.com (the "Site"). This Privacy Policy explains what information we collect when you visit our Site or contact us by phone, how we use that information, and the choices you have.
By using this Site or calling our business line, you agree to the terms described in this Privacy Policy.
Information We Collect
Information You Provide by Phone
Austin Dryer Repair Pros is a call-based local service business. We do not collect information through online forms on this Site. If you call us at (737) 227-6429 to request service, ask a question, or schedule an appointment, we may collect information you choose to share during that call, such as your name, phone number, service address, and details about the repair you need. This information is used solely to schedule, perform, and follow up on the service you requested.
Information Collected Automatically
When you visit our Site, certain information may be collected automatically through cookies and similar tracking technologies, including:
- Your IP address and general geographic location
- Browser type and device information
- Pages viewed, time spent on the Site, and referring/exit pages
- Date and time of your visit
We use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our Site. Google Analytics uses cookies to collect this information in an anonymous or aggregated form. Google may use this data in accordance with its own privacy policy. You can learn more about how Google collects and processes data at https://policies.google.com/privacy, and you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Cookies
Cookies are small text files stored on your device that help websites function properly and collect usage information. Our Site may use cookies for the following purposes:
- Essential cookies – needed for basic Site functionality
- Analytics cookies – used by Google Analytics to measure Site traffic and usage patterns
Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies, though doing so may affect how parts of the Site function. We do not currently respond to "Do Not Track" browser signals.
How We Use Information
Information collected through phone calls or through Site analytics is used to:
- Schedule and provide the dryer repair services you request
- Communicate with you about your service appointment
- Understand how visitors use our Site so we can improve it
- Maintain the security and proper functioning of the Site
- Comply with applicable legal obligations
We do not use the information we collect to send unsolicited marketing communications, and we do not sell the personal information we collect.
How We Share Information
We do not sell, rent, or trade your personal information to third parties. We may share information in limited circumstances, including:
- Service providers. We may share information with third-party vendors who help us operate our business or Site, such as Google Analytics, our hosting provider, or scheduling tools. These providers are only permitted to use the information as necessary to provide services to us.
- Legal requirements. We may disclose information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal process, protect our rights, or protect the safety of our customers or the public.
- Business transfers. If Austin Dryer Repair Pros is involved in a merger, sale, or transfer of business assets, customer information may be transferred as part of that transaction.
Data Retention
We retain phone call and customer service information for as long as reasonably necessary to fulfill the purposes described in this policy, including maintaining service records, meeting accounting or tax obligations, and resolving any disputes. Analytics data collected through Google Analytics is retained according to the settings we have configured within that platform, which follow Google's standard retention practices.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding the personal information we collect, which can include the right to request access to, correction of, or deletion of your information. If you would like to make such a request, or if you have questions about what information we hold about you, please contact us using the information below. We will respond to reasonable requests in accordance with applicable law.
You may also decline to provide information over the phone; however, this may limit our ability to schedule or perform requested repair services.
Children's Privacy
This Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address the matter.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Austin Dryer Repair Pros
1305 Exposition Blvd, Austin, TX 78703
Phone: (737) 227-6429
Website: https://dryerrepairaustintx.com